In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?The Service Desk Operator combines a clear commitment to customer satisfaction with a desire to progress technical skills.
The Service Desk Operator is responsible for the day-to-day support of NTTE customers. The role will include ticket management, first line support of IT devices and acting upon monitoring generated alerts.
Support will be provided through email, tickets generated by the online portal and telephone direct to the customers. The Operator will also be responsible for managing escalations to other parts of NTTE Operations and vendors or partners, to ensure the prompt and satisfactory resolution of customer support cases.
Working at NTT · Provide Support for NTTE customers via telephone, email and online tickets. · Operate, maintain, and improve customer services · Provide accurate and timely diagnosis and rectification of incidents.
This is not a full definition of the role but covers the main aspects and drivers for success What will make you a good fit for the role?
Essential : The candidate must be able to demonstrate good skills in the following areas : · IT Background with knowledge about most common application and technologies.
Permanent work contract Full time position, Monday-Sunday, 24x7 shift rota (12 hour shifts) Starting Date : Immediate