People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.
We're writing our next chapter. Be part of it!
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.
Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.
On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.
On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.
If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job purpose : The Senior Live Services Specialist position is responsible for ensuring their services (services our customers use to run their businesses) remains available, secure and performant.
This role is required administer, support, maintain and improve these products often leading live service specialists. Through the use of cutting-edge technology, the Senior Live Service Specialist ensures their services are designed and deployed to be best in class.
To do this the Senior specialist works closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring and improving their service.
This is a 24 / 7 operation that requires the senior specialist to lead and resolve any service incidents that may arise.
The Specialist role in collaboration with security & architecture experts build guidance for the specialist teams to build and run infrastructure, mature operational processes, gain efficiencies and quality with infrastructure automation’, improving development & operational capabilities (including : disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities, etc.).
Key accountabilities and decision ownership :
Take personal accountability for their products so that they remain available, secure and performant ensuring Customers For Life.
Lead the Sage business during high pressure incident scenarios, balancing technical resolution and stakeholder communication.
Improve the out of hours customer experience by leading the 24x7 on-call rota
Use technology and knowledge to prioritize, design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals.
Set design standards that are implemented by architecture and security functions.
Influence and collaborate with product delivery teams to ensure that designs, standards and quality can be implemented improving the customer experience
Research and build knowledge of new & generally available services, new ways to use technologies and changing business processes to prioritize, gain efficiencies and improve customer experience
Work with architecture & security to set technical standards & strategic direction
Prioritize, create, maintain, administer and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product and customer needs.
Enable continuous deployment cycles and on-demand deployment processes, influencing the culture required to thrive
Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience
Perform code’ and code / infrastructure’ deployments
Maintain Configuration Management DB for key services.
Build service plans to achieve ISO standards and ensure documenting processes is part of the DNA of the team
Understand the service from a customer and commercial perspective building relationships with key stakeholders on planned changes, incidents and service improvement plans, ensuring plans are aligned.