Our customer is a technology-enabled global business services company specialising in customer engagement and improving business performance for some of the world’s best brands.
Every day, from more than 40 countries and across 6 continents, their staff delivers next generation customer experience and helps companies better connect with their customers.
They provide services to clients in ten industry verticals : automotive; banking and financial services; insurance; healthcare;
technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.
For our customer we are looking for customer support agents that are able to provide top of the line technical support. These agents won’t attend phone calls.
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of computer operating systems.
Knowledge of computer hardware.
Ability to work in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability to employ professionalism and self-control in deescalating the upset customer.
Ability and willingness to provide presales support.
High school diploma with a minimum of 2 years related technical experience.
Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +)
Previous technical or IT education and / or experience in IT or BPO field is considered as a strong advantage
Great position in Spain
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