French Support Agent 3rd line
recruit 4 work
A Coruña, Spain
hace 5 días
source : Join

Company profile

Our customer is a technology-enabled global business services company specialising in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, their staff delivers next generation customer experience and helps companies better connect with their customers.

  • They provide services to clients in ten industry verticals : automotive; banking and financial services; insurance; healthcare;
  • technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

    Job description

    For our customer we are looking for customer support agents that are able to provide top of the line technical support. These agents won’t attend phone calls.

    Requirements

  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of computer operating systems.
  • Knowledge of computer hardware.
  • Ability to work in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to employ professionalism and self-control in deescalating the upset customer.
  • Ability and willingness to provide presales support.
  • High school diploma with a minimum of 2 years related technical experience.
  • Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +)
  • Previous technical or IT education and / or experience in IT or BPO field is considered as a strong advantage
  • Great position in Spain

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