Consumer Experience Associate - French, Dutch, German or Spanish Native (Barcelona, Spain)
ASICS Europe
Barcelona, ES
hace 4 días
source : Fashionunited
  • Consumer Experience Associate - French, Dutch, German or Spanish Native (Barcelona, Spain)Join now! For ourEMEA Consumer Experience Hub located in Barcelona(Spain), we are looking fornative speakers in French,Dutch, GermanandSpanish.
  • Be part of an international, people-oriented and energetic team. Our people describe working at ASICS as passionate, focused on continuous improvement, performance- and quality driven, teamoriented, and multicultural.

    Are you the next talent? Apply with your CV online.No cover letter needed.YOUR PROFILE :

  • You enjoy a customer facing day-to-day work; and even better, if you already have some experience
  • Fluent in English (our office language) and native level in another European language
  • Knowledge in social media (Twitter & Facebook mainly)
  • Persuasive and good communicator
  • Attentive, empathic, flexible and proactiv, eager to learn
  • Interested in sports
  • Studies : Higher education, Bachelor Degree or similarYOUR MISSION : Ensure that ASICS customers get the best experience possible when contacting our EMEA Consumer Experience Contact Hub.
  • Deliver a best in class consumer experience attending consumers in all sort of questions aboutour products or services through the different existing contact points (i.
  • e. : phone, email,Twitter, Facebook...)

  • Contribute and support the implementation of the Global Consumer Experience Strategy intothe Local market.
  • Data entry and maintenance of data related to the consumers into the ticketing system & CRMPlatform.
  • Manage Cases and E-commerce questions using the software tools provided.
  • Review the information that ASICS delivers to the consumers at local level in all possiblesources (web, newsletters, Twitter, Facebook posts, events...)WHAT ASICS OFFERS YOU :
  • Great colleagues and a job in a business area with development and investment
  • Being part of an international company that is a premium Sports Performance brand
  • Working in a brand new ASICS office with best-in-class working tools
  • Compensation package including eg. health insurance, restaurant tickets, gym and sports classes.
  • Last but not least : Discount on ASICS products!Want to know more about working at Asics? Clickhere!
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