IT Operations & Service Manager
Barcelona, Spain
hace 3 días
source : Oficina Empleo
  • Maintain the operational integrity of the technologies and services by performance monitoring, tracking, and coordination of IT Operations aligned with the CTO
  • Manage the Operations team in routine system operations, maintenance, and diagnostic tests to identify and isolate service faults by performing the following main duties :
  • Monitor service delivery performance metrics and liaise with managers and customers to ensure that service level agreements are maintained.
  • Responsible for using Ticketing platform for the development of incident management plans, communication plans, emergency system outage notifications, and deployment and implementation of continuity of operations plans.
  • Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
  • Accountable jointly with the CTO for ensuring full regulatory compliance and legal requirements Identification of any potential risk issues from IT and non IT.
  • Support input for financial management within service offering (cost control, negotiations, purchasing)
  • Assist in defining acceptance tests for these recommendations.
  • Responsible for the OTS Incident and Problem Management processes by documenting, citing, and relating incidents and incident trends to avoid future service interruptions.
  • Management and coordination of production deployments (planning, runbook definition and production deployment)
  • Master degree in engineering field (Computers, Telecommunications etc)
  • Successful track record in delivering digital solutions in complex environments, handling IT support escalations and providing white-glove support in previous roles.
  • Requires experience with project management principles and methodologies.
  • Experience developing, maintaining, and forecasting IT budgets and software spend analysis
  • Ability to communicate with, manage, and oversee IT vendor relationships.
  • Excellent customer service skills, including written and verbal communication skills.
  • Experience with ServiceNow ITSM Solution or other similar solutions.
  • Experience building and managing high performing, cross-functional teams
  • Entrepreneurial mindset and appetite to learn
  • Proficiency in written and spoken English is a must, any additional languages is a strong plus
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