Field Services Engineer - Canarias
General Electric Company
Santa Cruz de Tenerife
hace 5 días

About Us :

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world.

GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Role Summary :

Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Also he / she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

Essential Responsibilities :

  • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his / her geographic area
  • Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
  • Responsible for Warranty and PMS contract cost control. Administration : Responsibly completes all administration tasks on time.
  • Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts

  • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
  • Installation : Plays a leading role in complex and multifunctional rooms
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Quality Specific Goals :

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Insure timely dispatch closure
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
  • Qualifications / Requirements :

    Qualified to Degree level or equivalent knowledge or experience

    Technical analytical skills with strong Field Services experience

    Comprehensive knowledge of a specific modality or multi-modalities

    Sought by others for guidance and advice

    Fluent in English

    Ability to work independently with minimum direction

    High work standards and quality. Initiative and motivation

    Plans and organizes work effectively

    Excellent communications, listening and interpersonal skills

    Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

    If contracted in Spain :

    Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country : NIE-

    Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring.

    GE will not sponsor this requirement.

    Desired Characteristics :

    Leading & Relating to Others :

    Establishes good relationships with customers and staff

    Builds wide and effective networks of contacts inside and outside the organization

    Relates well to people at all levels

    Shares Expertise :

    Applies specialist and detailed technical expertise

    Develops job knowledge and expertise through continual professional development

    Shares expertise and knowledge with others

    Uses technology to achieve work objectives

    Demonstrates an understanding of different organizational departments and functions

    Organizing & Executing :

    Focuses on customer needs and satisfaction

    Sets high standards for quality and quantity

    Monitors and maintains quality and productivity

    Works in a systematic, methodical and orderly way

    Consistently achieves project goals

    Takes responsibility for actions, projects and people

    Takes initiative, acts with confidence and works under own direction

    Initiates and generates activity

    Communicating :

    Speaks clearly and fluently

    Expresses opinions, information and key points of an argument clearly

    Makes presentations and undertakes public speaking with skill and confidence

    Responds quickly to the needs of an audience and to their reactions and feedback

    Coping with Pressure :

    Works productively in a pressurized environment

    Keeps emotions under control during difficult situations

    Balances the demands of a work life and a personal life

    Maintains a positive outlook at work

    Handles criticism well and learns from it

    Supporting & Cooperating :

    Demonstrates an interest in and understanding of others

    Adapts to the team and builds team spirit

    Listens, consults others and communicates proactively

    Supports and cares for others

    Upholds ethics and values

    Appropriately follows instructions from others without unnecessarily challenging authority

    Follows procedures and policies

    Compiles with legal obligations and safety requirements of the role

    Embracing Change & Demonstrating Enthusiasm :

    Adapts to changing circumstances

    Accepts new ideas and change initiatives

    Adapts interpersonal style to suit different people or situations

    Works hard and puts in longer hours when it is necessary

    Identifies development strategies needed to achieve career goals and meet new or changing demands of the job

    Commercial Thinking :

    Keeps up to date with competitor information and market trends

    Identifies business opportunities for the organization. Demonstrates financial awareness

    Locations : Spain; Santa Cruz de Tenerife, Las Palmas de Gran Canaria

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