Technical Support Advisor - Portuguese market (m/f)
SELLBYTEL Group Nuremberg
Barcelona
hace 39 días

Responsibilities

  • Maintain client relationships through product support over the phone
  • Respond to incoming calls and email from enterprise clients
  • Manage effectively all incoming incidents in a customer service environment
  • Gather information from customers, troubleshoot technical and account issues
  • Excellent listening and communication skills, both written and verbal (Sales experience is a plus)
  • The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need
  • Confident at overcoming product objections
  • We offer

  • Schedule : Monday - Friday 15.00 to 00.00
  • Full time shift : 39 hrs / week and long-term contract
  • Real possibility to grow within the company
  • Opportunity to join our international team
  • The work is located in Barcelona Center
  • Requirements

  • Portuguese native speaker
  • High level of English (written and oral)
  • Team player
  • Willingness to learn and apply new technologies
  • Analytical skills with demonstrated problem solving ability desired
  • Ability to operate in high pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skill
  • Ability to overcome objections and promote product usage and adoption
  • De-escalation skills and the ability to focus on prompt issue resolution
  • Comfortable approach when speaking to IT techs, end-users, decision-makers, CEOs, etc
  • Proactive follow up discipline
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
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