Technical Support Advisor - Portuguese market (m/f)
SELLBYTEL Group Nuremberg
hace 39 días
Maintain client relationships through product support over the phone
Respond to incoming calls and email from enterprise clients
Manage effectively all incoming incidents in a customer service environment
Gather information from customers, troubleshoot technical and account issues
Excellent listening and communication skills, both written and verbal (Sales experience is a plus)
The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need
Confident at overcoming product objections
Schedule : Monday - Friday 15.00 to 00.00
Full time shift : 39 hrs / week and long-term contract
Real possibility to grow within the company
Opportunity to join our international team
The work is located in Barcelona Center
Portuguese native speaker
High level of English (written and oral)
Willingness to learn and apply new technologies
Analytical skills with demonstrated problem solving ability desired
Ability to operate in high pressure situations
Good technical skills and knowledge preferable
Excellent communication skill
Ability to overcome objections and promote product usage and adoption
De-escalation skills and the ability to focus on prompt issue resolution
Comfortable approach when speaking to IT techs, end-users, decision-makers, CEOs, etc
Proactive follow up discipline
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
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