As a Head of Content Operations, you will be the central lead for partner operations at Glovo, focused on the content side.
In this role, you will be part of central team in HQ, Barcelona that will lead all process improvements for managing partner side content at Glovo.
You Will :
Provide leadership and guidance to the team in order to guarantee the achievement of the content side SLAs
You will be an in-house consultant for managing content operations
Liaise with diverse hubs like Spain, Peru and other regions to standardise processes
Build out a quality model globally and ensure all teams reach acceptable levels of quality standards
Drive, structure, analyze and channel daily work and information : setting responsibilities, meetings, and supervising general team performance
Recruit, train, mentor and motivate the local hub representatives
Work closely with our Account operation department to improve the operational efficiency of our partners by making sure we always deliver the best service to our partner
Obsessed with details and always finding the right process to improve efficiency of operations
At least, 3-year experience in managing high-performance teams with 5 or more team members. Used to working in a highly demanding environment across several timezones
Proven record in process excellence. Six Sigma certification is a huge bonus
Highly motivated, results-driven strategic thinker, who has strong leadership and business fundamentals with high degree
Problem solver, perfect written and spoken communication, and capability to drive change.
Team player; ability to work effectively in a global organization
Strong ability to make decisions, execute them and have them executed
Fluent in English. Spanish fluency preferred. Any additional language including French, Portuguese, Italian, Arabic or Turkish is a bonus.
Willing to travel up to 30% of the time
Our core values are very important to us :
Gas : Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way
Good vibes : Build a team of people that radiates positive energy. No assholes allowed : Always be upfront, honest and kind.
The road we chose is very bumpy. Stay optimistic no matter what
Everyone Wins : Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term
Stay Humble : Always act humble : Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality.
We invest smartly and keep a close eye on our costs
Glownership : Act as one company one team : Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked.
Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!
Raise the bar : You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so.
Then put everything to work to reach your full potential.
If you believe you match these values, we look forward to meeting you!
A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
Offices based in trendy Poblenou (L4), 10 min away from the beach
Generous equity pack for all employees
Social benefits (such as fresh fruit every day, free Wednesday lunches from our yummy partners, beers on Fridays, bi-monthly culture days, the best coffee machine in the world,...)
A young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 700 employees from all over the world!