At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.
Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.
Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The RoleThe Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Product Implementation.
This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for Commercial Product implementations.
The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services teams.
including staffing, timeframes, and associated costs. Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to deliveryDevelop and deliver Proposals and Statements of Work for Commercial Product implementations and consulting servicesSet client and internal stakeholder expectations correctly with a focus on long-term success.
Provide awareness and alignment with partner ecosystem Position support, training and other solutions that may be needed for a successful customer experienceTravel estimate : Less than 25% RequirementsStrong written and verbal communication skills, executive level presence and experience in facilitationAbility to engage audiences of varying perception levels both remotely and in-personCollaborative and consultative work style5+ years’ experience delivering consulting services, including involvement in selling servicesCommercial Life Science experienceBachelor’s Degree Proven success in selling services Ability to travel (Less than 25%)Nice to HaveDirect Life Sciences Content Management Solution experience, preferably within the Sales and Marketing spaceExperience with Cloud-based solution deploymentBackground includes exposure to compliance and validation standards in the Life Sciences industryVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Spain - Barcelona / Services Services : Vault Comm Svcs / Full-Time