Field Service Engineer - Barcelona
Beckman Coulter Diagnostics
L'Hospitalet de Llobregat, Spain
hace 2 días

Main Purpose

Ensure customer satisfaction through effective troubleshooting, repair, installation, and maintenance of Beckman Coulter products.

Address customer support issues promptly and professionally.

Main Responsabilities

  • Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
  • Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way
  • Maximize system performance and minimize downtime
  • Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
  • Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking / wireless networking
  • Spares management including stock levels, request and dispatch
  • Perform monthly cycle counts on workshop / warehouse inventory as well as car stock
  • Fulfill all the policies and procedures established in the company.
  • Knowledge / Education / Skills / Experience

  • Technical-scientific diploma. Higher Degree or Technical Engineering. In its defect experience bigger than 5 years in the sector.
  • Recommended experience of 2 years in the sector.
  • English level with capacity to receive training and handle technical literature.
  • Relationship and problem-solving skills.
  • Ability to work in a team and on individual and shared objectives.
  • Knowledge of office software at user level.
  • Handling of new technology tools.
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