Ensure customer satisfaction through effective troubleshooting, repair, installation, and maintenance of Beckman Coulter products.
Address customer support issues promptly and professionally.
Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way
Maximize system performance and minimize downtime
Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking / wireless networking
Spares management including stock levels, request and dispatch
Perform monthly cycle counts on workshop / warehouse inventory as well as car stock
Fulfill all the policies and procedures established in the company.
Knowledge / Education / Skills / Experience
Technical-scientific diploma. Higher Degree or Technical Engineering. In its defect experience bigger than 5 years in the sector.
Recommended experience of 2 years in the sector.
English level with capacity to receive training and handle technical literature.
Relationship and problem-solving skills.
Ability to work in a team and on individual and shared objectives.
Knowledge of office software at user level.
Handling of new technology tools.