AsstMgr-Food & Beverage I
Marriott Bonvoy
Donostia/San Sebastian, Pais Vasco, Spain
hace 10 horas

Posting Date Jul 07, 2021

Job Number 21071889

Job Category Food and Beverage & Culinary

Location Hotel Maria Cristina a Luxury Collection Hotel San Sebastian, Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, Spain VIEW ON MAP

Brand The Luxury Collection

Relocation? N

Position Type Management

Located Remotely? N

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences.

Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

The most emblematic hotel in San Sebastian, gastronomic paradise, close to commemorate its 110 years, we continue with the passion for attention to detail and care for our guests and our associates and in continuous pursuit of excellence.

We are looking for a person with a passion for gastronomy and attention to detail, with people skills and leadership qualities.

Bilingual in English and Spanish. With extensive experience in customer service, especially leading the banquet service and eager to get involved in the Hotel Maria Cristina project.

JOB SUMMARY

Position responsible for assigned food and beverage / culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 1 year experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Assisting in Food and Beverage Operations

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
  • Additional Responsibilities as Assigned

  • Complies with all corporate accounting procedures.
  • Assists GM as needed with annual Quality audit.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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