Travel Counselor - Sabre
Aims Community College
Spain - Barcelona
hace 12 horas

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.

With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.

Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.

As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Get ready to make impressions that will last.

This is a fully remote position and can be done 100% remotely. You can also work from our lovely Barcelona office right next to the beach!

Key Responsibilities :

Booking of air / rail / ferry, hotel, car and other services related to a business trip including the understanding of fare notes and doing re-bookings via different channels (chat, phone and mail)

Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution

Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer

Drive revenue promoting preferred suppliers when applicable

Assistance around travel : Visa, clearance of invoices, refunds / cancellations

Exceeding expectations in regard to service and quality delivered to clients

Observing standards / guidelines

Ability to work in a goal-oriented service environment (KPIS)

Takes the initiative to assist team members and management

Key Qualifications :

SABRE proficiency in creating air, hotel and car bookings is a must

Native or full working proficiency in the asked language (English)

Minimum of 2 years experience in a similar position within the business travel industry

Bachelor level degree appreciated

Strong customer service skills with orientation on quality

Both excellent written and verbal communication skills

High knowledge of international geography

Positive and proactive attitude

Strong problem solving and / or critical thinking skills

Ability to work on own initiative or as part of a team where required

Used to working in a multinational environment

Excellent time management and organizational skills

Ability to work in a fast-paced and fast changing environment

Works independently

Proven ability to handle multiple priorities simultaneously

What we offer :

  • A competitive salary, based on experience and qualifications
  • A generous benefit package : a language study allowance (including language courses abroad!), training allowance, free life insurance and accident insurance, childcare allowance, 100% paid sick leave
  • A Monday to Friday working week; we're a company that supports work-life balance
  • Employee discount for our partners' products
  • A flexible compensation package with tax-free benefits : private health insurance, pension scheme, restaurant vouchers, transport vouchers and more!
  • Employee special events; we work together and have fun together!
  • Location

    Spain - Virtual Location

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