Service Planner Continental Europe (Coeur)
hace 3 días

About Aggreko plc : Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed.

That’s why at Aggreko, we work round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it all powered by our trademark passion, unrivalled international experience and local knowledge.

From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth.

Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe.

  • Sound like you? Here’s what you’ll need to demonstrate : Customer Focus Dedicated to meeting the expectations and requirements for customers;
  • acts with the customers in mind with a focus on timely scheduling the required activities to increase fleet availability and uptime of our rental fleet Planning Accurately scopes out length and difficulty of tasks and projects;
  • breakdown work into the process steps; develops schedules and task / people assignments; anticipates and adjusts for problems and roadblocks;
  • measures performance against goals; evaluates results Communication Provides timely, appropriate and useful information to others;
  • determines the most effective method of communication; tailors messages to the needs of the intended audience; uses personal judgement to determine what information is useful to co-workers and customers Problem solving Uses rigorous logic and methods to solve difficult problems with effective solutions;
  • probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers Organising Can marshal resources to get things done;
  • can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently Resilience Able to positively respond to and cope with challenging situations, changing priorities and build-up of pressure due to business demands Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways;
  • inside and outside the organisation; builds appropriate rapports; builds constructive and effective relationships Technical Expertise Possesses an in-depth technical knowledge;
  • effectively applies technical knowledge to solve a range of problems; develops technical solutions to solve problems Technical learning Picks up technical things quickly;
  • can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses Desired skills : We’re Experts.

    You will have the following experience : Technically competent in the definition of technical requirements, technical skills required, safety requirements Expert in the definition of labour requirements, including skills sets required and quantification of time in the preparation, installation and commissioning of a solution to provide a robust solution for the customer PC literary in a Microsoft environment and ERP system Proven Customer focus with a strong sense of urgency for creative solutions Proven acute attention to detail Proven ability to work effectively in a fast paced stressful environment Skilled at multi-tasking Excellent inter-personal skills, Collaborative style with decisive, results-oriented approach Ability to self-direct and self-manage Proactive approach to carrying out tasks Your key responsibilities : We’re Dynamic & Innovative.

    Works with internal customers, sales and operations to understand the scope of the service requirements related yard activities, retrofits and preventative maintenance plans Optimizes the scheduling of technician resources to meet business priorities and deliver technician productivity to set KPIs Acts on a daily basis having safety as key priority for our business, employees, customers and contractors Plans and schedules technician time to meet internal demands and service requirements, while ensuring control of working time with reference to safety of the technician Books time for any site specific inductions for technicians as and when required Schedules and plans any stock replenishment time for technicians as and when required Responsible for quality and timely communication with Customer Service Reps to ensure they are up to date with any changes to the scheduling of a technican’s time Autonomously creates the schedule for yard service technicians, consulting with technician lead Directs the yard service technicians in their work schedule Utilises our new system and technologies to efficiently plan, co-ordinate and dispatch Technicians based on work activity types, Technician skill set, current job status and their location Liaises with Workforce Leader, Operations Managers and Team Leaders to ensure scheduling requirements are met.

    identifies where work demands exceeds manpower availability and takes the appropriate action based on collaborative discussions Where necessary participates in the preparation and estimation of technical resource requirements Use the appropriate system for decision making purposes Montor and chase any outstanding preventative maintenance work orders Completes manual work orders for any subcontractors in the designated system Arranges and chairs weekly planning calls with relevant depots QHSEE (Quality, Health, Safety, Environment and Energy) Drive forward QHSEEn and Sustainability within Continental Europe to make measurable improvements across a range of key leading and lagging performance indicators (refer to the annual QHSEEn Targets and Objections and regular QHSEEn reports) Contribute towards the QHSEEn culture by showing the required behaviours and values that drive continuous improvement and a sustainable workplace Act like an owner by being responsible and accountable for QHSEEn compliance and demonstrating knowledge and commitment to QHSEEn Management System requirements Understand and effectively manage any QHSEEn risks associated with our activities and operations in a timely manner The people you’ll work with : We’re Together.

    In this role, you will have the opportunity to directly contribute to the success of your colleagues, and interact with the wider Aggreko team.

    About Us We’re the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature.

    We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world.

    We believe when we work together we can do anything. We believe in the power of our team. We’re the people who keep the lights on.

    And we recruit the best talent, too. Our four values help us get even better at what we do. It’s the Aggreko way of working we call it Always Orange.

    Always Orange means : Being dynamic : We’re nimble and are always ready to react to an ever changing world. Being expert : We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment.

    We use our experience to make a difference. We know how to challenge and we have the courage of our convictions. Being together : We play for Team Aggreko and value the expertise of everyone around us.

    We’re accountable and we hold others to account. Being innovative : We never miss an opportunity to learn, to look out, or to be better.

    Aggreko is an equal opportunity employer. We are committed to providing an inclusive environment that allows each employee to be their best based upon their merit, talent and aspiration.

    We do not discriminate, and we abide by the laws in the locations in which we operate.

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