Key Accountabilities
Actively work to understand CHEP’s business functions, systems and products to deliver time query resolution and excellent service to customers,
Ensure the investigation and resolution of customer enqueries and complex issues with minimal delay, in a competent and professional manner.
Recommend process improvements to ensure customer satisfaction and to improve service levels : Plan and implement actions plans by contacting and working with customers proactively
React positively to problems / issues and take preventive actions with a root-cause analysis.
Ensure that best in class service is given to customers
Manage end-to-end Audit process for Customers
Demonstrate an indepth understanding of customers’ operations, supply chain flows & needs
Ensure no overdue debt from customers and provide support for bad debt resolution
Provide analytical data and support on specific account queries.Have the analytical capability to identify customer s issues.
Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed
Manage and maintain customer database and account balances accurately in the systems
Admin support to all internal teams via systems (Sale Force, SAP), or email
Qualifications
Desirable : University Degree in Business Administration or business related studies
Experience
2-3 years of business experience
Minimum 2 years of customer service or support experience
Skills and Knowledge
Strong analytical and problem solving skills
Organisation and prioritization skills
Dealing with ambiguity
Excellent customer service and relationship building skills
Commitment to customer focus with strong listening and account management skills
Excellent written and verbal communication skills
Good knowledge of MS Office (Excel, Word, Powerpoint)
Self-initiator and results driven
Detail oriented and a team player
Languages
Essential : German / Dutch / English
Desirable : Any of other additional European Language
Preferred Education
DIPLOMADOS O 3 CURSOS UNIVERSITA
Preferred Level of Work Experience
3 5 years
Somos un empleador de igualdad de oportunidades y estamos comprometidos con desarrollar una plantilla diversa en la que todos los trabajadores reciban un trato justo y respetuoso, y tengan la oportunidad de contribuir al éxito del negocio mientras desarrollan su propio potencial.
Esto lo logramos aprovechando la experiencia y habilidades únicas de cada individuo, y no discriminamos a ningún empleado o candidato por motivos de raza, color, sexo, edad, origen nacional, religión, orientación sexual, identidad de género, condición de veterano o por motivos de discapacidad o cualquier otro colectivo protegido por la legislación local, estatal o federal.
Hay individuos que se hacen pasar por representantes de Brambles o CHEP de forma fraudulenta que han organizado entrevistas y ofrecido oportunidades de empleo fraudulentas con la intención de cometer un robo de identidad o exigir dinero.
Brambles y CHEP nunca llevan a cabo entrevistas a través de chats en línea ni exigen dinero como condición de empleo. Si tiene alguna duda respecto a la legitimidad de una entrevista u oferta de trabajo, póngase en contacto con nosotros escribiendo a recruitment brambles.com.
