Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 300.
000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a group of highly-skilled professionals.
ResponsibilitiesProvide frontline service to customers and route their calls to the appropriate departmentProvide a friendly and efficient service in answering customer queriesEnsure agreed KPIs are metPerform duties in a compliant manner in accordance with policies and proceduresDevelop and maintain a working knowledge of our products
Requirements
Native level of DutchAbility to speak and write English fluentlyMinimum of 2 years customer services experience, preferably in a similar industryExcellent customer focus and the ability to work to tight deadlinesIT literate - Previous Salesforce.
com knowledge an advantageExcellent time management & telephone etiquetteHighly professional written and verbal communication skillsProactive can work with minimal supervisionDue to covid-19 situation our employees are working from home in Barcelona and also in other locations in Spain, but we can’t wait to see you in our amazing offices when we come back to normal.
Office location surrounded by the sea, World Trade Center, Barcelona, Spain).
Offer
Full time (39hrs) or Part-time contract, from Monday to Friday : 13.30h -18.00Salary, Full time : 20.555,97 € gross / year / / Part-time : 11.
s largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentInternational business casual environmentLong Term ContractCompetitive Benefits package!
