Location : Madrid, Spain
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.
In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales in Spain is a leader in technological solutions applied to Defence, Aeronautics, Security, Transportation and Space and, furthermore, is a global centre for excellence in Space, Security of Critical Infrastructures and Transportation.
With a turnover of €320 million and a staff of 1,200, it exports approximately 40% of its total production principally to the Middle East, North Africa and Latin America.
As a Customer Service Representative at Thales, you will develop a close and confident relationship with Customers from telecommunication and automotive industry to help them achieve smooth cooperation with Thales.
You will be in charge of active communication and relation with the Customers, taking total ownership of Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
You will co-ordinate the order treatment with appropriate Account Managers,
Technical Consultants, Sales Operations, Planning Department and Logistics.
You will also be responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ points of view.
A week in the life of a Customer Service Representative :
You help with order forecast and delivery.
Key Skills and Knowledge :
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
Together we believe that embracing flexibility is a smarter way of working. Great journeys start here