Attending inbound calls and emails from customers, regarding their shopping experience, orders, deliveries and processing payments.
Handling new incoming reclaims and making sure that they are handled accordingly.Management of administrative tasks.Providing great customer service quality (phone, e-
mail, chat).Manage consumer complaints or requests with interest and attention.Deal with both B2B from stores and B2C from Consumers.
The ability to multitask and handle the pressure of a busy day.The drive and ambition to complete your tasks in a timely and effective manner.
A willingness to learn and improveFinnish OR Norwegian language - native or skilled as native in speaking and writingEnglish language -
intermediate level in speaking and writing (B1)