Groups & Events Sales
Six Senses Ibiza
Ibiza, Spain
hace 4 días

Scope of Work

In this role, I will assume full responsibility for the efficient operation of the Sales & Marketing department to provide exceptional products and services within brand operating standards.

My key role is to drive the right business at the right price to ensure the resort achieves budgeted occupancy, rate and revenue.

This includes writing and implementing the marketing plan, contracting, setting sales targets by segment and by client and prospect, undertaking advertising, sales, promotions and publicity initiatives, working with the revenue manager for setting rates, and directing the sales and marketing team.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will continually focus on revenue generation and profile building for our resort and spa and for Six Senses.

Marketing strategies and tactics will be constantly assessed to remain relevant and effective.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback.

In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort.

I will perform any additional duties given to me by the General Manager / Director of Sales & Marketing Qualification : Working closely with the Group and Events Sales Manager, promptly react to select incoming group and event enquiries as required.

Prepare and issue quotations and contracts as needed to support the Groups and Events Sales Manager.

Ensure the booking system, including space held, commission, and customer information is in good order.

Manage the operational and logistical planning of all events and large bookings from the signed contract stage through to following up for client feedback upon completion of the event.

Preparation of BEOs for all large corporate groups and events, ensuring BEOs are delivered in a timely manner and with accurate information to all relevant departments.

Lead the weekly BEO meeting, taking charge of the agenda and talking points.

Regular communication with the F&B, reservations, front of house and operations teams to keep them updated regarding pre-orders and operational requirements / expectation for each event.

Verify VIPs daily arrivals to ensure accurate information is communicated with front of house teams.

Attend Pre-event meeting with Catering and Banqueting Manager to introduce the operations team and coordinate last minute details.

Responsible for post event tasks such as to close PM accounts and ensure all events are paid on time and with correct payment details and amounts as contracted.

Proactively follow up with clients post event for feedback. Accommodation Provided : No

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