Customer Success Representative EMEA (Dutch / German / Italian / Spanish speaking)
Nutanix
Barcelona, Spain
hace 6 días

We are looking for an accomplished Customer Success Representative to help our customers get maximum value from a wide array of Nutanix products.

If you have a passion for Enterprise Cloud Technology and an interest in how it can impact businesses; we want to talk with you.

You will be joining a unique team. People who succeed at Nutanix have a sense of urgency, a lot of initiative, a commitment to customer success, and enthusiasm about pushing the edge as well as a sense of humor.

We provide interesting work, great products, new things to learn, and an environment where you can apply your unique skills to overachieve.

About the team

Nutanix EMEA Inside Sales team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances.

This team of 100+ individuals is spread over the different hubs in EMEA, and consist of Sales Development Representatives, Inside Account Executives and Customer Success Representatives.

The teams’ unique vibe comes from the constant creativity, innovation and focus on how we can better serve our customers every time.

The EMEA Inside Sales team is a talent pool for other functions in the company, it is the ideal opportunity to get to know the Nutanix portfolio and accelerate your career.

Responsibilities

  • Maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem solving
  • Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate
  • Maintain timely and accurate records of all customer interactions and data
  • Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
  • Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
  • Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research
  • Constructively operate as part of a wider, cross-functional team to ensure the success of every customer
  • About you

  • Experience in high tech customer-facing roles such as Customer Success, Technical Support or Sales
  • Proven track record of overachieving in a metrics driven environment
  • Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
  • Knowledge of datacenter technologies such as virtualization, storage, servers, security, Cloud and networking
  • Ability to connect customers business objectives with the necessary technology capabilities to achieve them
  • Experience partnering cross functionally with Sales and Customer Support
  • Strong organizational, communication, and time management skills
  • High energy, drive, and sense of responsibility
  • Positive attitude
  • Fluent English language skills and one of the following languages Dutch / German / Italian / Spanish
  • Does this sound like you? Let’s talk.

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