Reservations Agent - The Barcelona EDITION
Marriott Bonvoy
Barcelona, Barcelona, Spain
hace 3 días

Posting Date Nov 15, 2021

Job Number 21134021

Job Category Reservations

Location The Barcelona EDITION, Avinguda Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP

Relocation? N

Position Type Non-Management

Located Remotely? N

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.

A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

Answer questions about property facilities / services and room accommodations. Follow sales techniques to maximize revenue.

Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards;
  • anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;
  • support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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