Technical Support at Service Desk - German & English - night
Barcelona, Spain
hace 2 días
source : Europe Language Jobs


Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

At our Service Center in Barcelona, we tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a Customer Service Agent with German and English working in special rotation, including during out of office hours to join our team at Computacenter Barcelona.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be : · Answering and support queries via tools, phone, chat and email,· Keeping daily contact with our users contacting us from all over the world.

  • Resolving IT issues of our partners to facilitate their office work.· Documentation and logging of calls on the ticketing tool.
  • Delegation of complex problems to the competent teams.· Maintaining and improving customer satisfaction level.· Communication with your direct team members and different departments.
  • Requirements

    You are the ideal candidate if : · You are fluent in German and English language. Knowledge of Spanish and other European languages is an advantage.

  • You have a passport issued by any of the following countries : Spain, Belgium, France, Germany, Italy, or United Kingdom (with a residence / work permit to work full time in Spain)· You are interested in learning about IT· You are available to work intensive shifts, weekend shifts and night shifts (average 4 days off per week)· You have a positive, can-do attitude and you like problem-solving· You have logical thinking and enjoy helping other people to solving issues· You have outstanding communication skills and customer focused mind-set· You enjoy working in a team· You respect the time schedule and are punctual
  • Offer

    What do we offer you?· Bonus for working out of usual working hours and days· Quarterly bonus opportunities based on performance· Periods with longer time off in a row between shifts· Hybrid working· Fully paid training· Ticket Restaurant and Private health insurance· Career development and leadership program opportunities· Free language classes· An environment where people support and respect each other· Fast recruitment process

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