Fashion Customer Service Representative - French market
Teleperformance
Barcelona, Catalonia, Spain
hace 4 días

Description

Are you interested in Fashion?

Would you like to help customers to make the right choices ?

Teleperformance Spain, a leading international outsourcing company is looking for French native speakers to start working from home in Customer Service for one of the most famous Fashion Brands in Spain

Responsibilities

  • Receive incoming telephone calls from new and existing customers
  • Manage customers' orders, changes and returns of products and / or services according to ensure timely and accurate product and service delivery
  • Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
  • Key Competencies

  • Data accuracy
  • Attention to detail
  • Ability to gain immediate credibility and trust
  • Exceptional communication skills
  • PC and system literate
  • Candidate Profile

  • Confident and enthusiastic.
  • The ability to work well as part of a team as well as independently
  • Native French speaker and intermediate / advanced level of English and Spanish
  • First class written, verbal and interpersonal skills
  • Numerate and articulate
  • Well organised, reliable and thorough
  • What we offer

  • Full-time position (39hs / week), from Monday to Friday, from 09.00 to 19.00
  • Salary : 16.732€ gross / year
  • Fixed-term contract
  • Individual career paths to grow within the project
  • We are one of the world's largest provider of contact center services
  • Engage in an excellent work environment and team building activities.
  • Dynamic and international environment
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