Technical Support Engineer (C#/.NET)
Verisk
Málaga, Spain
hace 3 días

Job Description

As a Tech Support Engineer, your role plays an important part in the delivery of our product to our new and existing customers.

You will be learning how to configure and deploy our product to suit each customer's needs and you will be responsible for ensuring that elements of the product suite are configured flawlessly.

You will be involved in troubleshooting and resolving customer incidents in production, test, UAT and demo environments.

You will have the opportunity to learn and grow in an agile environment.

Job description

  • You will work to resolve customer reported incidents
  • You will review and implement client requests for custom technical configuration of their recognition solution
  • You will review and implement requests for technical configuration in custom demo environments
  • You will be processing customer data in test and production environments
  • You will work with internal teams (Development, Systems, DevOps and DBAs) to resolve issues related to software applications running in the SaaS platform
  • You will provide Root Cause Analysis for critical issues
  • You will take ownership of incidents through to resolution, including accurate documentation, as well as communication with customers and / or internal teams
  • You will work on initiatives relating to automation of technical configurations tasks
  • You will accurately document solutions and create knowledge base articles to help customers and internal teams resolve issues fast
  • Qualifications

  • 3+ Years Experience in the IT industry
  • Previous Experience in Software / software support is a must
  • Strong analytical, problem solving and troubleshooting skills
  • Strong SQL Skills with the ability to write SQL queries in order to troubleshoot complex issues
  • Solid experience and understanding in the following technologies : Core C#, ASP.Net MVC, NUnit and Moq, LINQ, NHibernate or Entity Framework, Spring.
  • Net, Continuous Integration, JQuery, CSS, AJAX

  • Good Working knowledge of Database technologies
  • Ability to communicate clearly with customers and internal teams (both technical and nontechnical audiences)
  • Ability and willingness to learn new technologies in a fast-paced environment
  • Adaptable, flexible with proven experience of delivering quality solutions in a fast-moving business environment
  • Ability to manage multiple incidents simultaneously and prioritise in line with defines SLAs
  • Demonstrated attention to detail as well as ability to take initiative and follow through on commitments made to customers / internal teams
  • Good understanding of Online Services, Internet-Based systems and SaaS applications
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