Customer service Chinese + English speaker
Page Personnel
Madrid, ES
hace 3 días

Acerca de nuestro cliente

Internet company.

Descripción de la oferta

  • Administration process.
  • Determining requirements; answering inquiries; resolving problems; fulfilling requests.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions;
  • escalating unresolved problems.

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Coordinate and ensure a correct administrative follow-up of the clients and contracts.
  • Take full responsibility for the premium / eligibility administration
  • Handle eligibility requests from Customer Services
  • Keep records and filing up to date.
  • Manage all communications (letter, fax, e-mail) to clients and insurers.
  • Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
  • Perfil buscado (h / m)

  • Chinese speaker.
  • English speaker.
  • Experience in customer service.
  • Qué ofrecemos

  • Salary. 15.250 - 16.000 €*Schedule. Wednesday to Sunday from 9 : 00 to 18 : 00 h.*Contract. temporary + incorporation.
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