As Payroll Management Associate within the COE your primary focus will be as part of the team responsible for the support and execution of the Payroll activities.
You will also gain valuable experience supporting Data Management (DMA) in the Customer Service team.
Responsible for the execution of routine transactional pre-payroll validation tasks as per the standard payroll service definition : Payroll Calendar, Trusted source list maintenance, Configuration Completeness, Data input review and Data entry completeness
Responsible for the execution of routine transactional payroll tasks as per the standard payroll service definition : On-cycle process, Bank file creation, Tax and social ins.
Reports, Payslip creation and GL creation
Responsible for the completion of validation reports, error logs to closure and apply necessary controls
Produce standard and client specific payroll reports
Maintain a broad knowledge of NGA HR’s services : HR Administration, Talent Administration etc.
Validation on the accuracy of data to resolve inconsistencies
Answer day-to-day Payroll related questions and requests
Participate in system and application upgrade testing as instructed by the Payroll Specialist or Payroll Manager : HRSP, EMR etc.
Identify any deviation to Payroll Calendar and discuss with Payroll Specialist or Payroll Manager
Update and / or maintain procedures and documentation about Payroll process as instructed by the Payroll Specialist or Payroll Manager
Responsible for the execution of SOC1 Controls related to payroll
Responsible for communication with client related to payroll outputs as instructed by the Payroll Specialist or Payroll Manager
Validate impacts of changes made into the system for next payroll
In addition, you will be encouraged to :
Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
You have :
BA / BS (preferably in accounting) or equivalent combination of education & experience
2-3 years relevant experience administering Payroll or Health & Welfare / Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferred
A very good understanding of external, client and internal compliance requirements
Very good Excel, PowerPoint, and Word skills
A very good understanding of how the available tools / systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role
The ability to follow NGA HR Customer Service standards
The ability to demonstrate excellent customer service / support skills
The ability to demonstrate excellent written and oral communication skills
Reasonably proficient in English language and native Dutch
It would be desirable if you also have :
CIPP certification (or equivalent) : training towards certification will be provided
Willingness to rotate shifts, as needed
The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions
Key Competencies and Description
Be Accountable : Communicate effectively and generate the desired effect, understand responsibility of ones actions and have a positive sense of humour and outlook
Solve Problems : Identify problems and escalate them, put forward creative ideas and understand changes and be adaptable
Take Ownership : Seek clarity of role and understand individual and team objectives
Be Client Centric : Meet the expectations of clients and understand the balance between external and internal clients
Be Effective : Understand priorities and demonstrate your ability to set them individually, understand operational processes and know the NGA HR Way and values