Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
Have full knowledge of customers bespoke networks and services
Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
Build and maintain working relationships with key interconnect partners and vendors
Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
Maintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when required
Resolve or escalate faults as appropriate, according to product SLAs
Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks. Problem management.
Technical report generation for customer RFO / RCA requests, monthly review call with customers when required
Technically manage software upgrades in co-ordination with vendor and Colt 3rd level teams involved
Direct experience in Layer 3 Services and Technologies, including, but not limited to the following :
Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP
Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network
Multicast Knowledge desirable
Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks
Excellent knowledge of LAN (Ethernet) based products
Experience in working with global providers, NOC and Field operators for technical issues
A logical approach to fault finding and troubleshooting
Ability to control and co-ordinate complex technical situations in a calm and professional manner
Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
Customer focused and able to communicate effectively skills with all required parties including internal / external network partners and customers
Fluent in English
What we offer :
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.
Some benefit examples are :
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Pension and insurance options
Access to a virtual business school for on-going learning
Discounts with local hospitality and retail providers