ITS Platform Architecture Leader - CRM
Sanofi
Barcelona, Spain
hace 2 días

Key Responsibilities

  • Lead a team of CRM platform architects to design end-to-end integration platforms and solutions to meet business needs in an operational and financially efficient manner
  • Understand the business requirements for processes in the CRM domain, be able to challenge, to consolidate, and to extrapolate them to build solutions expandable to multiple use cases
  • Have a deep understanding of the Sanofi ITS ecosystem within the CRM domain and outside of it to address business requirements
  • Remain current on technology trends and benchmark with other companies to being innovative inputs in solutions, operating models, and strategy
  • Maintain the solutions architecture map and make recommendations for improvements, simplifications, and / or alternatives
  • Guarantee and promote the best practices and correct usage of group's IT standards for processes, applications and infrastructure environments
  • Evaluate impact analysis on solution options and assess and manage associated risks
  • Work in close collaboration with the ITS Business & Process Analysts and ITS Domain Experts / Engineers
  • Remain up to date on company's standards, IT industry practices and emerging standards
  • Lead people in a direct and matrix context and facilitate the transfer of know-how, experience, and best practices
  • Review talent and skills development and support people development
  • Mobilize expertises and internal / external resources to deliver on goals and objectives
  • Main interactions

  • CRM Service and Product Owners
  • CRM Service Managers
  • CRM Program Leadership
  • ITS Architects, Service Owners and other colleagues in related service areas (MCE, EIM, etc.)
  • Enterprise Architecture
  • ITS Tech stakeholders
  • Global and Regional Business Operations & Strategy (BO&S) stakeholders
  • Requirements and Qualifications

    Education

  • University degree or college diploma
  • Fluent in English
  • Minimum Experience & Knowledge Required

  • 15+ years of diversified IT management experience with 10+ years of IT architecture experience
  • Deep knowledge on CRM processes including sales force automation, customer engagement, and medical affairs
  • Experience with CRM technologies including Salesforce.com, Veeva, and IQVIA
  • Successful track record of managing external service provider relationships
  • Strong understanding of agile techniques
  • Management skills, including the ability to motivate and empower people
  • Excellent communication and organizational skills in a matrix organization
  • Minimum Competencies Required

  • Detailed knowledge of integration and cloud architecture, and integration platform as a service
  • Ability to explain and present architecture and technical matters in an understandable way to ITS management and business stakeholders
  • Ability to explain complex matters in a simple and understandable way
  • Ability to perform independently and effectively in a highly collaborative and team-oriented environment
  • Ability to be a champion for change management and continuous improvement
  • Strong communication and interaction / interpersonal skills, including tact and diplomacy to exchange and escalate information throughout organization
  • Result-oriented and demonstrate adaptability, flexibility, resourcefulness and capacity to formalize concepts and expectations
  • Ability to develop and maintain effective working relationships with internal business partners, ITS colleagues, consultants and vendors
  • Ability to think proactively, anticipating needs based upon the changing dynamic of the business strategy
  • Focus on accountability
  • Clear articulation of priorities and strategies
  • Desirable Experience, Knowledge and Competencies

  • Formal continuous improvement skills and experience (Lean / Six Sigma)
  • Scaled Agile certifications
  • LI-EUR

    At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

    We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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