Who we want :
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a task is complete and meets regulations and expectations.
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
What you will do :
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
Provide surgeons and operating room staff with training and Clinical / Technical support in the operation of the company'
s robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO / Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
Solve potential product problems for customers in an expeditious and highly satisfactory manner.
Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
Provide feedback on product to improve performance and customer satisfaction.
What you need :
Clinical support experience, for example as a medical field technician, nurse, physiotherapist, application specialist or similar.
Strong customer focus, you place the customer at the heart of everything you do!
Strong communication and interpersonal skills.
High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems
High degree of flexibility to travel within region.
Demonstrated detail orientation, curious and fast-learner
Fluent in English and Spanish
Please be aware the title of this job posting could be different of your internal Business Title.