Twilio Operations Admin (f/m/d) - Barcelona
Wefox
Barcelona, Spain
hace 3 días
source : Join

The highly successful InsurTech wefox was founded in Switzerland in November 2014. It successfully operates across Germany, Austria, and Switzerland.

wefox is customer-centric and utilizes an ecosystem of key brokers and insurance companies to meet customer needs of trust and simplification.

By combining the most advanced technology with traditional insurance consulting know-how, wefox has already managed to acquire more than 250,000 customers.

We are now in phase two of our growth and need to continue to increase scale and improve scalability as we enter additional markets.

You will adapt and assimilate in our team easily if you can identify yourself with our company values :

  • We make things possible
  • We are team players
  • We stay focused
  • We communicate clearly
  • We are always authentic
  • Want to find out more? Ask us about these values in your interview!

    Responsibilities

    As Twilio Operations Admin, you're part of a dedicated team that takes care of ensuring the proper tools & processes are present at wefox.

    From day one you take responsibility for the core processes assigned to you and work together with your team to further develop them.

  • Contribute to the creation and implementation of best practice tool room vision, strategy, policies, processes and procedures to aid and improve operational performance
  • Responsible for filling up requirements related to the Inbound & Outbound Customer Care tool (Twilio & Twilio Flex) from all relevant actors & departments.
  • Requirement definition & escalation to the Project Lead / Product Owner.
  • Responsible for the operational configuration & maintenance of the tool globally : flow creation, user management definition & management, bug reporting.
  • Liaison between business management & product owner in all Twilio related topics.
  • Continuous improvements of Twilio related processes together with Business and Tech (BAU)
  • KPI reporting creation based on business needs.
  • Qualifications & Skills

  • You have a commercial education and / or a degree and bring industry experience.
  • Professional experience in software project roll-outs (Customer Service software desirable), from a business, maintenance & training point of view.
  • You have previously worked with Salesforce and / or Twilio.
  • You work in a structured, independent and results-oriented way.
  • High quality awareness and proactive approach in your daily work.
  • Fluent English, both verbally and in writing.
  • German and / or Spanish desirable.
  • Confident appearance and team spirit in an international environment.
  • What we offer

    Now, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of! Here are some of them :

    Flexible working hours including some days remote option

  • Health insurance
  • 26 working days of vacation + 24 y 31 December
  • Discounted gym membership (Gymforless)
  • 50% of your public transport costs paid by the company
  • A stack of the most modern technologies and working gadgets
  • Free coffee, fruit, and snacks, because we need fuel!
  • Company merch and tees. There is no better way to get your company name out there than by arming your team with branded goodies!
  • Several company benefits grants for public transport tickets, training, and coaching
  • Oh, and did we mention our sunny terrace, foosball, and a massive ping pong table?
  • If you love a less-formal work environment, flexible paid time off, competitive compensation and benefits offering - and have an engaging attitude, get in touch, we want to meet you!

    Your contact person for this opening is Martina Iljic

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