Patient Coach
Alio Health Services
Madrid, Spain, Spain
hace 1 hora

Alio Health is currently recruiting for a Patient Coach to support the expansion of a clinical trial in the EU! This is an exciting opportunity for a candidate who is fluently bilingual in Spanish (and resides in Spain).

The Patient Coach would be responsible for providing live 24 / 7 telephone coach coverage in multiple languages and countries to support our patients.

There would be two types of calls :

  • Enrollment Call : As part of this clinical study, patients enrolled in the study are required to test their knowledge at enrollment by calling the dedicated telephone line and walking through the steps to use the medical device although they will not be experiencing a PSVT episode at this time.
  • Regular business hours (time zone dependent).
  • Time commitment : approximately 10-15 minutes per call.
  • Regular Patient Call : When a patient believes they are experiencing an episode of PSVT, they will dial the dedicated telephone line and wait for a Telephone Coach to walk them through the appropriate steps.
  • Time commitment : approximately 30 minutes per call.
  • 24 / 7 availability, calls may need to be answered during the day, in the evenings, or overnight.
  • Others :

  • Paid training will be provided.
  • Therapeutic area : Cardiology.
  • RN / LPN an asset but not required.
  • About Alio Health Services :

  • Focused on creating the best experiences for patients, caregivers and the health care industry as a whole. Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient'
  • s experience throughout their treatment journey. Working with our clients we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient'
  • s experience.Alio Health’s unique and proprietary PSP workflow automation software and systems ensures excellent quality control and provides significant operational cost efficiencies.

    This allows Alio to provide in-home services at about the same cost as in-clinic services, thus adding a superior service element to our Patient Support Programs.

    Together, we are enhancing patient care to positively impact the lives of people everyday.

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