Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.
We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-
changing innovations faster, we’re excited to consider you for a position at Clarivate.
Major Responsibilities / Accountabilities
Develops and improves business processes within the technology and business organizations and understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition.
Collects, writes formal specifications and communicates business requirements between development and client to design and implement business solutions.
Responsible for building and maintaining a relationship with Data Provider e.g. Exchanges, Contributors.
Responsible for the collection, analysis and documentation of a client's business needs and requirements.
Participates in short term planning sessions with a client to improve a business process within an assigned client area.
Uses a structured requirements process to assess near-term needs.
Uses a structured change management process to shepherd projects from requirements gathering through design, testing, implementation, client transition and on-
going systems maintenance
Provides business process and systems analysis, requirements specifications, consult on development and testing management for implementing technology-
based editorial business solutions focusing on increasing productivity, data accuracy, automation and efficiency while reducing redundancy and costs.
Identify, recommend and develop methods, tools and metrics for client business process and systems operational support
Provide client systems support in order to resolve issues and contribute to on-going systems maintenance and evolution.
Identifies business priorities and advises client on options.
Responsible for generating systems documentation for operational support and end user information. Conducts operational and end user training and support transitions of operational support to client.
Ensures change management and communication of change is done in a systematic way for projects where initial requirements may evolve during the lifecycle of the project.
Develops relationships with a client by being proactive, displays a thorough understanding of their business, and provides innovative business solutions.
Works with clients to ensure smooth transitions to new systems and / or business processes.
Develops a basic awareness and understanding of Clarivate Analytics technologies, products, and services.
Recommends metrics to ensure customer satisfaction.
Understands the development organization and other specialized areas such as Product Management and Data and future direction of the business for an assigned client area.
Understands the effects of technology used within Development, and the impact on the business client.
Understands basic financial information and markets and the future direction of the industry.
Understands performance requirements and helps formulate Key Performance Indicators for a project.
Understands principles of usability and helps ensure products are fit for purpose.
Understands requirements management best practice and ensures these practices are used.
Certifications / Education
Bachelor degree in related field, or equivalent work experience.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.