Customer Success Manager, Google Cloud (English, Spanish)
Google
Madrid, Spain
hace 2 días

Our Customer Success team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments.

As a Customer Success Manager (CSM), you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google’s Cloud products to achieve their business objectives.

You’ll partner with customers to develop and execute success plans : organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals.

You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products.

Further, you will recommend best practices and organizational changes to accelerate their on-boarding and migration plans.

You will also act as a customer advocate for product features and requirements.

You will lead the successful adoption of Google Cloud, guiding customers through the people, process and technology facets of their Cloud transformation journey.

You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations.

As a CSM, you will deeply understand the customer’s business objectives and regularly engage with stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business all with technology built in the cloud.

Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

Responsibilities

  • Drive the successful adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
  • Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
  • Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.
  • Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train and align their people and partners to deliver on their cloud transformation.
  • Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Minimum qualifications :

  • Bachelor’s degree or equivalent practical experience.
  • Experience in navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery.
  • Experience in using cloud-based solutions, managing initiatives across engineering, sales, support, professional services and distributed teams.
  • Ability to speak and write English and Spanish fluently and idiomatically.
  • Preferred qualifications :

  • Master's degree in a management, technical or engineering field.
  • Experience leading large enterprise organizations through a people, process and technology transformation of building and operating legacy, on-premise software to running full speed as a digital native in the public cloud.
  • Experience with data center migration strategies, collaborating with channel partners and systems integrators.
  • Knowledge of Google Cloud ecosystem.
  • Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions.
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