In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?Depending on the Operations Manager, the Team Leader is responsible for leading and developing to the personnel under their responsibility.
In turn, make support and maintaining technical solutions within the Team that manage . Is the ultimate responsible for coordinating the team to solve the incidents that occur in the customers' systems as soon as possible and and lead the team to success in the projects delivery.
This position liaises closely with other teams across the Company (Service Delivery, PreSales, Technology) to ensure the optimum quality of service for the clients that manage.
Working at NTT Technical Leadership :
Assist to the team to provide detailed specifications for proposed solutions including time and scope involved.
Establish a framework for necessary contributions of other departments to facilitate their collaboration to deliver the project.
Analyze current technologies used and develop steps and processes to improve.
Account for possible project challenges or constraints and proactively seek to manage challenges
Document and monitor requirements needed to proposed updates in relation to customer service.
Ensure the team to have a mentality very directed to a continual service improvement
Ensure team members understand the requirements of their work, and are equipped with tools and training required for successful performance and effective decision making.
Ensure that the team has sufficient capacity to comply with the company's SLAs and SLOs, both during BH for operations and project delivery and during OOBH for incident and intervention management.
Asses new projects and assign the right resources.
Ensure teams are aware of policies and processes and work accordingly.
Identify both improvement opportunities and problems and participate in their resolution when necessary. People Management :
In conjunction with Deputy Team Leader, maintain oversight of technical development for the team.
Hire, inspire, support, and develop a high-performing team.
Grow a great work environment through modeling exemplary servant leadership.
Effectively lead, develop, coach and manage employees and positively influence their progress towards successful results.
All team members have meaningful development plans and receive regular feedback on progress.
Ensure new staff are welcomed into the team and a complete and comprehensive induction is undertaken What will make you a good fit for the role? Personal Skills :
Professional customer orientation with a strong commitment to providing a high standard of customer service.
Excellent interpersonal skills with the ability to liaise confidently and professionally with a diverse range of people.
Passion for lifelong learning and personal and professional development
Ability to works well in an International team environment
Strong problem-solving skills
Self-Direction and Self-Management skills
Ability to transfer knowledge across technologies
Self-motivated with excellent planning and organisational skills; and the ability to prioritise tasks to meet deadlines and effectively manage changing priorities Technical Skills :
Advanced Knowledge of Design, Setup, Deployment and Administration for High Availability and Disaster Recovery solutions
Technically expert in at least 2 of the main team technologies and fluent knowledge on the rest of the team’s supported products
Understanding of service management frameworks, such as ITIL (desirable) Previous work experience :
Degree or adequate practical background (5-8 years) as a Solutions Engineer. A minimum of 2 years experience in managing and motivating high performing technical teams.
Experience in an Internet Service Provider is a must. Language Skills :
Written and spoken English (fluent / native)
Written and spoken Spanish (fluent / native)