Business Operations Manager
The Knot Worldwide
Barcelona, Catalonia, Spain
hace 4 días
source : Appcast


Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones.

Our couples and business partners depend on us. They're all in. So are we.


The Business Operations Manager is part of the International Strategy & Business Operations team and will be the principal business partner in the delivery of our key strategies across the International Growth department.

In addition the role will steer our business cadence; including, but not limited to quarterly and monthly target setting and business reviews, cross-departmental business and incentives reporting, and roadmap creation and optimization.

The Business Operations Manager will also support our International innovation program which captures, configures, quantifies, delivers, and controls a portfolio of strategic & tactical projects across the department.


  • Developing and supporting operating & staffing models; headcount, budget, incentives, workforce planning and capacity management
  • Cross-functional planning and review cycles including, but not limited to
  • Support of annual strategic planning
  • Support of Quarterly target setting
  • Ownership of Incentive management framework and process; commercial KPIs
  • Supporting the development & analysis of Quarterly & Monthly Business Reviews
  • Ownership of key priority & transformation program updates
  • Consulting on organizational design & structures, team efficiency and productivity
  • Go-to-Market strategy & planning of assigned initiatives
  • Stakeholder engagement, management and reporting of assigned initiatives
  • Co-lead specific initiatives with group of specialists across Strategy & Business Operations and Local Operations such as Change Management, Business Insights, Corporate Strategy, Data & Analytics, Product Management & Product Marketing,
  • Process diagnostics & innovation; design, mining, value-stream analysis, journey mapping, root cause analysis, proposing solutions of scale.
  • Portfolio management of innovation & transformational programs & projects

    Must Haves :

  • Minimum 5 years of relevant experience in Commercial / Strategy and Business Operations Management
  • Have worked on the development and management of commercial KPIs
  • Views business transformation as a problem solver across all business functions and units
  • Role models key process improvement methodologies including, but not limited to (Agile, Six Sigma, Design Thinking)
  • Proficient in quantitative and qualitative analysis; mastery of data-informed & fact-based work.
  • Change Management experience & mind-set
  • Fluent in English, professional proficiency
  • Bias for action and collaboration; breaking complex problems into actionable, prioritized and easy to understand solutions.
  • Inherently inquisitive - doesn’t accept things as they are. Applies Design Thinking principles to consider what could be.
  • Thrives on ambiguity - ability to demystify complex workstreams and organizational inertia.
  • Bonuses :

  • PMP, LEAN, PRINCE2 certification
  • Six Sigma certification
  • Professional proficiency in Spanish
  • At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!


  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes.
  • You Win Together. People are at the heart of our success and you play as a team.

    We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out.

    From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the office .

    We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

    TKWW’s approach to the future of work : At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing.

    While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022.

    Upon entering our new normal , TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note : employees who were hired into remote positions will continue to work fully remotely.)

    US Notice : The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability.

    In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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