Customer Service Specialist, (Finland)
Bosch
Barcelona, CT, es
hace 5 días

Job Description

We at Bosch Service Center are a multicultural team of more than 120 associates working together across 7 international sites to support Bosch internal and external customers.

We support our customers in 26 languages in 84 countries via call, e-mail, chat and social media.

If you want to work within a culture that is fun and dynamic and share the values of the Bosch brand then we’d love to hear from you.

  • Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
  • Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
  • Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes
  • Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
  • Achieve the individual and service key performance indicators and improve the processes and service to always ensure the best customer experience
  • Qualifications

  • C1 or CW language level (verbal & written) for Finnish.
  • B1 / B2 or higher English language level (verbal & written)
  • Excellent verbal and written communication skills in English
  • Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
  • Ideally having already experience in a customer service environment
  • Working hours are 07 : 00 to 15 : 00 Monday to Friday.
  • Additional Information

    Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.

    Discover new directions and apply now

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