Customer Programme Manager F/M
Madrid, Comunidad De Madrid, FR
hace 5 días

About Worldline Worldline Euronext : WLN is the European leader in the payments and transactional services industry and #4 player worldwide.

With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.

Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are.

Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment.

In 2019 Worldline generated a proforma revenue of 5.3 billion euros.


The Global Sales and Vertical (GSV) entity within the Merchant Services Global Business Line aims at delivering and serving payment solutions to large merchants.

One of the growth initiatives lead by the GSV sales organization is to extend existing solutions to international merchants offering full service capabilities (terminal + gateway + acquiring).

In order to support this growth and to support new customers in deploying those new solutions; the GSV Customer Services organization is looking for talented International Customer Programme Manager able to drive deployment of solutions for major GSV customers.


Within this context, this role requires the effective & professional management of multiple related projects or outputs delivering new capability, large company business or business change outcomes.

By the very nature of this work the role is dependent on excellent customer / cross functional / organisational communication skills and the cultivation of senior level relationships.

This role is specifically for a Programme Manager with the appropriate experience and skills to be successful in a senior role within our business.

Delivering multiple, large scale and complex, deliveries for internal and external stakeholders.

Working in partnership with all supporting / contributing Worldline functions, to continuously develop, enhance and socialise Project management practices.

Developing and managing effective KPI’s & coaching / mentoring your project teams to enable, them to succeed.

Areas of specific focus include but are not limited to : -

  • Effective summary and reporting of project delivery to meet requirements of senior audiences.
  • Full end-to-end project life cycle management setting high delivery standards and leading by example in all areas of professional project delivery.
  • Exemplary management and documentation / reporting of Risks, Issues, Changes, Budgets, Schedules & Progress.
  • Effective Project planning in line with business priorities as well as associated cost and timeline boundaries.
  • Identification of, and effective engagement with, appropriate stakeholders. Identification & procurement of all project resources and effective scheduling of shared human resources within a matrix managed organisation.
  • Establishing appropriate stakeholder management / communication plans & effective governance, in line with the needs of the project.
  • Work closely with customer , senior responsible owners / stakeholders and key team members to ensure that the project goals are realistic, the correct delivery structure / environment is created to support the scope of work & clear lines of accountability are established.
  • Establish and maintain high standards of project accounting & financial reporting, setting and respecting suitable budgets / margins for delivery.
  • Control of project changes in line with commercial controls and strategic priority
  • Effective evaluation, planning & management of project contingency. Identification & management of risks / issues / actions to ensure satisfactory completion & delivery to project milestone plans, deploying effective escalation where required.
  • Create, execute and update project plans based on the input from all contributors.
  • Continuously evaluating progress & enriching information to effectively & professionally communicate project goals & status to multiple audiences within Worldline & customer organisations.
  • Effective management of project closure and / or delivery continuity with all internal and external stakeholders.
  • Profile

  • 5 to 10 years experience in managing large international projects ideally with a strong customer facing experience
  • You graduated with a master’s degree in Technology Engineering or business school
  • Ability to understand technical environment and interact with technical teams
  • Excellent English language skills (both verbal and written)
  • Experience in payment sector or information technology is a strong advantage
  • Knowledge of Project Management methodology (Prince 2, )
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