We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).
Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.
What will you be doing?
Managing customer service requests such as end-to-end order status management, for example : order creation based on input from client and field sales representative input and tracking f repair / calibration requests manage prduct changes or returns monitor end-to-end order process status and ensure closure reslve questions around invoicing requirements, contract issues / administration or lease administration
Interfacing with a variety of different parties : clients, sales team, logistics, manufacturing, service technicians to execute customer requests
Resolving problems by applying established policies, procedures and tactics
Determining and developing new or improved approaches to processes or tasks
Exercise sound planning and judgment when managing client requests
Solving a broad range of customer service problems varying in scope and complexity
Language requirements : Native Finnish and fluent English (Swedish and other European languages are also desirable)
Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
Positive, can-do attitude to ensure customer satisfaction and to go above and beyond
Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
Good time management and organizational skills to maximize productivity
Detail and process oriented to ensure data accuracy and operational excellence
Proactively resolve complex issues with the best interest of customers and Keysight in mind
Positively manage stress that is typical in a customer service environment
What We Offer
Competitive salary based on experience
Flexible working hours
Individual training curriculum and development opportunities
Our Benefits Package for you :
Private health insurance
Keysight Results Bonus
Stock Purchase Plan
24 days’ vacation plus bank holidays