Recepcionista Soho House Barcelona
Soho House
Barcelona, Catalonia, ES
hace 1 día

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The Role

We are seeking a charismatic Receptionist to be the first face our members see when they walk through the Soho House Barcelona doors.

You’ll have experience within a similar role, be comfortable with booking systems and email, as well as being a fantastic communicator both over the phone and face to face.

As part of our Soho House team your role is to make sure that our members and colleagues have an amazing experience every time.

Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Requirements

Main duties and responsibilities...

To promote Soho House and its concept, whilst achieving the highest Member and Guest satisfaction.

To ensure Soho House standards and the agreed department standards are always met.

To ensure the highest level of appearance at all times.

To ensure work areas are neat, tidy and fully prepared for the running of the shift.

Whenever possible, to anticipate Guest needs to enhance quality service to improve Members and Guests satisfaction.

To create strong relations with the Members and regular Guests and to ensure the permanent effort to establish new Members.

To check through the handover diary, act on matters as necessary and communicate information to the rest of the team.

To respond professionally to Members and Guests complaints and / or comments, ensuring the Front Office and Reservations Manager, Front Office Supervisor and House Manager are kept fully informed, at all times.

To have very good knowledge of the House, the Club, their facilities and services.

To be fully conversant with all Front Office / Club systems (i.e. Opera, Open Table).

To take and record any reservations and to check that all instructions have been carried out and entered into the relevant system properly.

To welcome our Members and Guests in the Lobby.

To cover the Front Office desk, checking-in and checking-out our Members and Guests.

To room our Members and Guests as and when necessary.

To process reservations by email and telephone.

To be fully aware of Restaurants availability, menus, large party / groups policy, etc.

To process cancellations and modifications as and when necessary important information / last minute changes should be immediately communicated to the relevant outlet / Manager.

To understand the Club and restaurant s policy on guaranteed reservations and no-shows.

To ensure availability and flexibility to cover shifts as required (i.e. early, middle and late shifts).

To assist / cover the Hotel Reception desk as and when necessary.

To ensure permanent presence behind the Club Reception.

To assist training new employees, apprentices and interns.

To participate in internal trainings as and when necessary / required.

To undertake any reasonable request made by management in any other areas of the House.

Benefits

Opportunities for all

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams.

We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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