AREA DESCRIPTION Mobile Platforms area is in charge of designing, planning and operating mobile platforms that offers user-oriented services for the whole Telefonica footprint.
Within Operations area the main purpose is to provide a technical support for troubleshooting any problem or issue that could impact our customers during production phase.
From our department we take care of the customers of our operators along with multiple external customer as for example carriers, third providers, vendors and also multinationals.
Oriented to roaming, signalling, messaging and IoT, we complete the cicle from the very early moment a customer has impact on its services until the problem is solved with guarantees, including problem management procedure and supporting our technology team when platforms evolution is needed.
Following up scheduled work, notifiying our customers, claiming on behalf of our operators and reporting about this process, from Operations team our main objective is to create the best environment for our customers to ensure the best quality of service to be provided.
MISSION The mainly mission of this rol is to provide the technical expertise along with leadership and knowledge customer-oriented to organize and support our services.
MAIN DUTIES & RESPONSIBILITIES To self develop necessary monitoring and follow up mechanisms to manage different servicesHelp our customers to identify and reduce the problems impacting their servicesTo offer an E2E overview of the different services to our customersTo manage and guide our support and customers during issues troubleshooting to accomplish deffined SLA and guaranting the best quality of serviceTo help Planning and Technology department guiding the service to a production phase, ensuring its operability once they became available to our customers.
NATURE OF PROBLEMS & CHALLENGES To make IoT service closer to our customer's needsStabilize roaming service with the highest qualityTo create all automatic procedure for helping in troubleshooting and reportingTo help in Machine Learning techniques to make our services robust and solidDefine the framework to ensure a secure transition into production for all our servicesEDUCATION REQUIRED Technical Telecommunications Engineering or similarSPECIFIC SKILLSOperations Management (ITIL)Customer oriented mindMobile technologies (4G + LTE, IoT, NB, A2P / P2P)Project Management (PMP, Prince2 or similar)IoT knowledge (Device Management, eSIM, Protocols related)Team workingChallengingSelf Development and reporting (Desirable)TECHNICAL KNOWLEDGE Communication Protocols : MAP, Diameter, GTP, IPSec, TCP / IP, ISUP and SIPNetwork knowledge at any levelInternational communicationPROFESSIONAL EXPERIENCE at least 2 years in managing multi-cultural teams oriented to customersAt least 2 years in roaming & signalling areasTechnical knowledge in Roaming and IoT servicesLANGUAGESMandatory : Spanish and English (C1)Desired : Portuguese and GermanADDITIONAL INFORMATION Inmediate availabilitySporadic traveling availabilityIf you join TelefónicaYou join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries.
You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients : network, IoT, cloud, security, innovation etc.
Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.
Telefonica is committed to the new working ways. Under our proposition Disconnect to Reconnect we have applied the Digital Disconnection.
WeAreInclusiveWe strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are : gender, age range, sexual orientation and / or identity, culture, creed, disability or any other personal condition.