Senior Technical Support Engineer Refrigeration
Madrid, ES, 28109
hace 1 día

Job Description

Danfoss is a Danish multinational company with more than 27,000 employees worldwide, we work in 3 business areas, Climate Solutions, Drives and Power solution.

The Climate Solutions segment, is specialized in supplying solutions and components for the HVAC and Cooling industry, related to temperature, pressure, compressors, valves and heat exchangers.

Job Responsibilities

  • Commercial technical support to customers : Telephone support to our customers on a day-to-day basis.
  • Constant relationship with our factories and support in Europe. Commercial support to Sales Managers (management of projects, follow-up, complaint handling, technical support, ).
  • Support to our customer service center in answering all the inquiries from customers related to our products.
  • Support to our customers (OEMS, installers, contractors and Wholesalers) on the application basis (HVAC and refrigeration) in order to find the best solution to a project or a problem that a customer is facing at the application.
  • Promote and train our customers and end user on components from the Danfoss portfolio.
  • Visits to customers and installations of refrigeration to solve any issue at the field.
  • Background & Skills

    We are looking for a person who meets the following requirements and experience :

  • Master’s degree on Industrial Engineering specialized in industrial technologies, energy or similar.
  • Knowledge of the Danfoss portfolio in commercial and industrial refrigeration : expansion valves, solenoid valves, control valves (ICS, ICM, ICF), compressors for HVAC and refrigeration, Heat Exchangers,
  • High level of knowledge on application of HVAC system, Commercial refrigeration and Industrial Refrigeration.
  • High level of spoken English (fluent) and written. B2 minimum and desired C1.
  • Experience of 5 years at a similar position.
  • Office.
  • Agile and productive Outlook management.
  • SalesForce management.
  • SAP.
  • Ability to work in a team providing a good work environment.
  • It is essential to be organized and methodical. Resilience, assertiveness, and empathy.

    Danfoss Engineering Tomorrow

    At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways driving the sustainable transformation of tomorrow.

    No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.

    To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.

    It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

    Following our founder’s mindset action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

    Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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