Housekeeping Trainee
Mallorca, Mallorca
hace 1 día


About Jumeirah & the Hotel :

At Jumeirah, we are committed to encouraging anddeveloping our colleagues in world class environments. We value diversity andprovide equal opportunities, employing over 14,000 colleagues from over 140different countries including locations in Asia Pacific, CIS, Central Asia,Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’llgive you every chance to impress during the recruitment process. We promise ourcolleagues a warm welcome and will help you feel part of our Jumeirah familyfrom day one.

You can rely on us to support you as you settle into your journeywith us and make Jumeirah Your Place to Shine’.

Jumeirah Port Soller Hotel & Spa, Mallorca islocated on a cliff and surrounded by pine forests looking over the fishing townof Port Soller.

Its 121 spacious guestrooms and suites, all with privateterrace or French balcony, enjoy stunning views of the Mediterranean Sea orviews of the port and the impressive Tramuntana mountain range, a UNESCOHeritage site.

The hotel offers three restaurants, three bars, two swimmingpools and our Talise Spa. The hotel is divided into eleven low-rise structuresensuring that visitors experience a truly exceptional and natural environment.

About theRole :

An opportunity has arisen for aTrainee position in our Housekeeping Department at Jumeirah Port Soller Hotel& Spa.

The main duties and responsibilities of this role :

  • Oversee, train, and evaluate the performance of assigned housekeepers, departmental trainers and house attendants ensuring that all procedures are completed to the hotel's standards.
  • Provide lateral service where necessary in order to ensure the finest service to guests.

  • Verify status on room reports, determine discrepant rooms, prioritize and update status of departing guestrooms.
  • Ensure that employees comply and abide by the employee standards of conduct at all times.
  • Inspect supply levels, cleanliness and organization of floor closets and assign designated employees to rectify any deficiencies.
  • Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis.
  • Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items with appropriate employees.
  • Monitor and handle any guest complaints and ensure guest satisfaction.
  • Break of the house learning as a Supervisor.
  • Handling complaints and lead investigations when needed.
  • Learning to Lead PM shift supervisor role and executing the daily handover for the next day.
  • Leading the daily briefing with your room attendants.
  • About you :

    The ideal candidate for thisposition will have the following experience and qualifications :


  • Studies related to hospitality
  • Experience

  • Supervisor experience is a strength
  • Skills

  • Excellent level of English
  • Friendly, approachable and professional
  • Ability to maintain hotel's standards, policies and procedures with assigned staff.
  • Ability to prioritize and organize work in addition to delegating work to appropriate individuals.
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information and convey the same sense of confidentiality to all employees.
  • Ability to endure abundant physical movements in carrying out certain job functions when the situation permits.
  • About the benefits :

    Besides generous F&B benefits and reduced hotel rates across ourhotels globally, this role has excellent employee benefits making the roleattractive to high performers and any applicant who like to associateher / himself with one of the most luxurious brand in the hospitality industry.

    This includes excellent training and development opportunities, uniform,laundry services, meals during working hours and retail leisure discounts.

    Wealso provide accommodation for our trainees.

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