Call Answering Agent Dutch Speaker
IWG plc
Spain, Barcelona, Permanent
hace 2 días

Job Role : Call Answering Agent

Reporting To : Call Answering Team Manager

Vision of the Company

To lead the flexible workplace revolution. Work no longer happens just in fixed offices it happens everywhere, but that doesn't mean a place is no longer important for work to happen, far from it.

The key to successful flexible working is having a convenient, high quality place to work, when you need it, where you need it.

So, to help our customers be even more successful, we provide them with an ever-expanding range of convenient places to work, wherever they happen to be.

The Role reactive inbound call handling

We are looking for Call Answering Agents who really enjoy engaging with customers. As a Call Answering Agent, your main task will be to act as a virtual receptionist for our Office and Virtual Office customers who use our call answering services.

This means you will be answering calls addressed to a range of different customers from law firms to recruitment agencies and everything in between.

You will strive to deliver an exceptional customer service experience. Ultimately, the actions and service provided by the Call Answering Agent will be a catalyst for providing customers with the reasons to continue using our services.

Skills and Experience

  • Upbeat, positive, sociable
  • Excellent phone skills
  • Strong attention to detail
  • Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Competencies

    Education and hiring criteria

  • A high level of competency in the language indicated in the Job Title (written and oral)
  • Basic computer skills
  • Skills

    Anticipates customer needs : Understands that customer satisfaction is key to business success and is committed to providing an excellent customer experience at all times.

    Embraces change : Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.

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