German speaking Technical Advisors
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.
Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client.
Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs.
Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people.
Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path.
Other duties as required or assigned.
Knowledge of basic electrical theory or networking technology.
Customer focus and a service-oriented attitude.
Ability to communicate on the phone with customers while taking detailed notes.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
Attention to detail and a high level of accuracy.
Proficiency in the German and English language, both written and verbal.
Excellent interpersonal and communication skills.
Excellent organizational skills.
Ability to analyze and solve problems.
Ability to work under time pressure and stress.
Ability to handle multiple projects in parallel.
Ability to work individually as well as part of a team.
Nice to have;
Proficiency with Salesforce / Master Data Record Keeping.
Knowledge of solar electric (PV) installation, system design and / or inspection.
Knowledge of mathematical concepts, including graphical representation of data.