Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be.
By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences big and small, new and familiar that make for a full, fun, and rewarding life.
Groupon helps local businesses grow and strengthen customer relationships resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success.
About the team
Our Merchant Consultant teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure the continued growth of these accounts.
We might look like an ordinary eCommerce app, but under the surface, we’re using the latest technology to build products that help small businesses thrive in ways they couldn't have dreamed of before.
You'll focus on the full-cycle management of merchant accounts. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for our existing merchants at Groupon.
Starting day one, you will receive hands-on professional sales training and learn the core skills needed to be successful.
Through our training program, you'll learn about customer relationship building, Groupon's sales process, sales strategy, sales psychology, and more.
You’ll spend time on the following :
You will be empowered to nurture and grow our existing merchant relationships. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals.
You will work directly with merchants from different sectors, beauty, restaurants, leisure, services in France and Belgium.
You will facilitate revenue growth by improving and optimizing deals.
You will utilize knowledge of deal structure and strategy to reach Groupon’s and merchants’ desired outcomes and maximize satisfaction, engagement, retention, and profit.
You will develop familiarity with each merchant’s business, including but not limited to : products and / or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue / profit drivers.
You will provide support to your merchant base by problem-solving questions or issues related to their deal campaigns.
You will be expected to consistently achieve and / or exceed your sales targets and merchant satisfaction expectations.
We’re excited about you if you have :
French Native speaking
Fluent English spoken and written
Bachelor’s degree preferred
Entry level or 1+ years of success in a sales environment
A balance of coach-ability and confidence that makes people jealous at how phenomenal of a person you are
You hold yourself accountable and balance multiple priorities like a tyrannosaurus rex on a tightrope
You have a desire to learn and develop sales skills within an ever-changing sales organization and are always looking for ways to improve
You are committed to a high standard of integrity and work ethic
You’re an excellent listener and can be assertive, persistent, and persuasive
You are curious about people, local businesses, and possess the innate ability to inspire passion in others
You have solid decision-making skills, customer-focused instincts, and sound judgment
You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
Salesforce or other CRM experience a plus
Experience upselling and reselling over the phone and cold calling a plus
Experience supporting Merchants a plus