Field Service Engineer
Lugares del Trabajo ES-M-Rivas-Vaciamdrid Fecha publicada 3 hours ago(11 / 10 / 2020 10 : 46 AM) Req# 2020-9279 # de Vacantes 1 Tipo de posición Temporary Full-Time
The function of the Service Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.
Preferred location is the region of Murcia, Spain or Alicante and nearby.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in dispatching, support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation, duties will include :
Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
Dispatching the Service team to ensure timely response to customer needs. Clear prioritization of contract customers is required here as well as reporting dispatching issues
Familiarisation with specific instrumentation prior to installation from issued documentation and / or participation in the final testing process in the factory
Liaise with customers and colleagues in the site planning process prior to installation
Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
Carry out breakdown and planned maintenance at customers’ sites
Carry out procedures necessary to validate systems to certifiable standards
Provide technical input to the sales team in non-routine sales cases
Frequent travel within Spain and Portugal is an essential part of the job. Some travel to customer sites abroad is also expected especially within Europe.
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience.
Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly in Spain, however it is expected that requirements to provide service support on customers’ premises abroad or at the factory can be significant.
The position reports to the Local Service Manager, who will agree expectations, offer guidance as necessary and provide framework support.
Day-to-day priorities will be set by the Service Manager and helpdesk team.
To carry out the duties to the level expected, the minimum competencies are :
outgoing and good at building relationships through inspiring trust and confidence
a professional image and a very high standard of personal presentation
self-motivation and a willingness to work with others towards a shared goal
the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
excel at continual learning in a rapidly advancing technological area.
a tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field,
Special acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF and Maldi TOF MS will be an advantage
a solid technical or scientific background gained in industry or academia
a current driving license valid in Spain and Portugal
no visa restriction preventing travel in the USA or EU.
Skills and Experience
capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
ability to diagnose causes of malfunction and to actively resolve customers’ service problems
good computer literacy, including familiarity with data system hardware and industry standard operating systems
ability to communicate effectively at all levels with good spoken and written English
Spanish as native language. Others European languages will be a plus.
The achievement of set objectives, training requirements and further career development possibilities will be assessed on an annual basis.
This Job Description cannot be exhaustive, and the position-holder may be required to undertake other duties, which are broadly in line with the above key objectives.