Technical Support Engineer
Nokia
Madrid, Spain, Spain
hace 6 días

Competencies :

  • Plans, designs, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting.
  • Reviews network problems and ensures all learning’s are shared with appropriate stakeholders.
  • Develops scripts / macros to perform health checks to speed up troubleshooting efforts.
  • Provides technical guidance to avoid / minimize troubleshooting challenges.
  • Performs lab testing to simulate customer network issues in order to address the root cause analysis and identify / develop the possible work around to mitigate the issues.
  • Applies best practices and develop Troubleshooting Guides.
  • Reviews recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.
  • Requirements & qualifications :

  • Languages : Fluent Spanish and Advanced English
  • Networking knowledge in TCP / IP technologies :
  • Routing Protocols : OSPF, BGP - Security Protocols : IPSeC : WXLAN, NAT-T - Transport Tunels : WXLAN, NAT-T - Services Types : L2VPN, L3VPN, etc
  • Networking knowledge in TCP / IP technologies :
  • Linux - Virtual environments (KVM, VMWRE)
  • SD-WAN Networks
  • Elasticsearch
  • MySQL
  • Certification required in IP / SDN :
  • Nokia NRSI, or related certification like CCNA, JNCIE
  • Nokia NRSII, CCNP, JNCIS- would be a plus
  • Soft skills :
  • Proactive - Teamplayer - Flexible (available 24 / 7 for emergencies rota, and to travel when required)
  • Nice to have :
  • Experience in IP y SDN
  • Technical Support Experience - IP Network Security - Scripting : Perl, Python - Troubleshooting : Wireshark Imagine creating technology that has the potential to change the world.
  • Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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