Product Support Engineer
OSIsoft
Madrid, Spain
hace 2 días

If you are looking to launch your career in the areas of industry, technology and client-facing work, look no further than the Product Support Engineering role at AVEVA.

As a member of the Customer Support team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA.

In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets.

The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Product Support Engineer, you will :

  • Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing and hands on experience helping customers get value from their PI systems.
  • Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while performing a variety of complex technical challenges.
  • Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers by getting involved as an internal instructor or job trainer
  • Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different OSIsoft departments to deliver and improve our customers’ experience with our company and products.
  • Grow your technical skill-set by developing a solid foundation in the PI system, related software and industry technologies.
  • We’re looking for :

  • Self-motivated individuals with a customer mindset and desire to help people
  • Enthusiasm for technical problem solving, with attention to detail and strong communication skills
  • Ability to learn and research in a dynamic and engaging environment
  • Good English language skills plus fluency in Spanish / French / Italian or German required
  • Bachelor's Degree, Master's Degree or PhD
  • Engineering, Math, Computer Science, Natural Sciences or related field
  • About AVEVA

    We are the makers of the PI System, the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more.

    Every day, industrial professionals in 146 countries rely on the PI System to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly.

    Learn more about how you can make a difference at www.osisoft.com / careers.

    OSIsoft is now part of AVEVA, a global leader in industrial software, driving digital transformation and sustainability.

    By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value.

    We call this Performance Intelligence.

    AVEVA’s comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency.

    The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries.

    Adhering to our tenets, we are pathfinders, we are honest, and we respect people : our customers, partners, and especially our employees.

    We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

    If you have a disability or special need that requires accommodation, please let us know.

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