Hospitality Supervisor (Front Office Manager)
Sonder
Barcelona, Spain
hace 3 días

With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood.

Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience.

And with 24 / 7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe. Considering Sonder’s expansion plans throughout the country, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents and Housekeepers.

This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects.

The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations.

Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That’s what you’ll own.

AT SONDER YOU WILL :

  • Support Hospitality Agents and Internal / External Housekeeping team by training, coaching and providing performance feedback with an eye towards execution and with the aim of developing talents
  • Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression
  • Communicate cross-functionally clearly and with compassion
  • Own and update standard operating procedures to support team execution
  • Assist in continuous improvement project design and implementation
  • Analyze city trends to optimize operations and to proactively address potential guest issues and operational inefficiencies
  • Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
  • WHAT WE'RE LOOKING FOR :

  • Extensive experience in an Hotel management position as Room, Housekeeping or F&B Manager
  • Proven experience of managing a direct team and coordinate external parties
  • Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
  • Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
  • Great communication skills, able to define clear action steps for their team members and effectively delegate
  • Ability to take the initiative and problem solve independently
  • Can do attitude, creative problem solving and ability to think outside the box to improve Guest Experience and process efficiencies
  • Detail-oriented and organized
  • Ability to adapt and flex to shifting priorities
  • Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
  • Strong ability to establish positive relationships with others
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Excellent spreadsheet knowledge required i.e., Google suite
  • Ability to lift / carry items and stand / walk for extended periods of time
  • Experience in a startup environment preferred
  • Must have a flexible schedule and be able to work nights and weekends as business requires
  • Fluent in Spanish and English. Catalan is a plus.
  • We also have great benefits to make your life easier so you can focus on what you’re best at :

    Competitive compensation

    Generous stock option plan

    Medical, dental and vision insurance (where applicable)

    Flexible vacation

    Annual free credits and discounts to stay in Sonders

    A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

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    2022 Sonder Holdings Inc. All rights reserved.

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