Hospitality Supervisor (Front Office Manager)

Sonder

Barcelona, Spain

hace 3 días

With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood.

Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience.

And with 24 / 7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe. Considering Sonder’s expansion plans throughout the country, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents and Housekeepers.

This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects.

The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations.

Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That’s what you’ll own.

AT SONDER YOU WILL :

Support Hospitality Agents and Internal / External Housekeeping team by training, coaching and providing performance feedback with an eye towards execution and with the aim of developing talents

Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability

Guide guests through the Sonder experience, ensuring they have an amazing first impression

Communicate cross-functionally clearly and with compassion

Own and update standard operating procedures to support team execution

Assist in continuous improvement project design and implementation

Analyze city trends to optimize operations and to proactively address potential guest issues and operational inefficiencies

Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

WHAT WE'RE LOOKING FOR :

Extensive experience in an Hotel management position as Room, Housekeeping or F&B Manager

Proven experience of managing a direct team and coordinate external parties

Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability

Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive

Great communication skills, able to define clear action steps for their team members and effectively delegate

Ability to take the initiative and problem solve independently

Can do attitude, creative problem solving and ability to think outside the box to improve Guest Experience and process efficiencies

Detail-oriented and organized

Ability to adapt and flex to shifting priorities

Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies

Strong ability to establish positive relationships with others

Thrives in a fast paced, ever-changing, always challenging startup environment

Excellent spreadsheet knowledge required i.e., Google suite

Ability to lift / carry items and stand / walk for extended periods of time

Experience in a startup environment preferred

Must have a flexible schedule and be able to work nights and weekends as business requires

Fluent in Spanish and English. Catalan is a plus.

We also have great benefits to make your life easier so you can focus on what you’re best at :

Competitive compensation

Generous stock option plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Annual free credits and discounts to stay in Sonders

A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Real Estate

Corporate Responsibility

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Real Estate

Corporate Responsibility

Social

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Currency

1 617-300-0956

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