Facilities Assistant
Madrid, Madrid
hace 5 días

Job ID 48442 Posted 21-Jan-2022 Service line GWS Segment Role type Full-time Areas of Interest Building Management Location(s) Madrid - Madrid, Comunidad de - Spain

Name of the role : Facilities Assistant

Quality, Health, Safety and Environment

It is the overall objective for all of our roles to participate in creating and enhancing our safety culture

To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture

You support with all in Country health and safety legislation, ensuring that any activities undertaken comply with relevant statutory and industry related requirements where applicable

You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients

You report all accidents, occupational illnesses and emergencies

To ensure a safe working environment for all you complete monthly compliance tasks assigned to you

To demonstrate compliance you undertake and support site audits

You assist with Building Evacuation Team training and drills

You will embed a culture of safe working and compliance capturing RISE Behaviours

You will actively engage with CBRE communications and announcements

Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners


You actively contribute to team huddles, where applicable

You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively

You monitor and action the Client ticket systems, responding and resolving reactive requests

You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions

You proactively ensure general office space is tidy and presentable at all times

Customer service is at the heart of what we do and you provide high class professional service at all times

You undertake daily meeting room checks, log proactive tickets and replenish stationery materials ensuring meeting space is consistently provided to the highest standard.

Consistency in customer signage is a key driver for the client; you understand the brand guidelines and ensure they are represented in posters / signage across your locations

You maintain and manage on site storage space

You provide all mailroom, logistics, stationery, distribution, porterage and reception services as required

You deliver the overall management of lost and found process

You allocate parking spaces and manage the parking areas, where applicable

You assist with events set up and coordination, where applicable

Assisting with office moves and changes (including required Space support tasks, where applicable)

You undertakes site essential administration and logistical support to colleagues as necessary

Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site

Undertake office support tasks, site inspections and reporting as necessary

Act as REWS ambassador to the clients in the buildings through regular interaction and ticket updates


You’ll help to sustain and enhance our team culture of recognition

You’ll be actively engaged in CBRE’s Performance Management cycle and will create your own self development plan this will include maintenance of your professional and technical skills using CBRE core training matrix as a guide

Once that is agreed with your line manager you will actively engage in your development plan

To support you, you’ll be following all the CBRE People procedures

Supplier Management

You manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery as required

You provide general support by supervising and escorting service providers and contract related visitors, where applicable

When required you log and track supplier related issues and support


Where applicable complete team spend trackers to assist management with operational budget

Follow requisition / PO process at all times, ensuring no works carried out by supply chain without valid PO

Project and Programs You support First Day Of Business activity within your siteRecommend initiatives to improve the local operations or customer experienceSupport thedeployment of initiatives at site levelActively look for innovation that will improve any aspect of the contract.

Profile :

Education : Essential ->

Hold academic passes including GCSE Maths and English or equivalent

Desirable ->

Preferred higher educational qualifications to A’ level or degree (or equivalent)

Knowledge and skills :

Fluency in written and spoken English language

Strong interpersonal, written and verbal communication skills

Displays proactive day-to-day problem solving, with ownership and pride

A basic understanding of good health & safety practises, engages in Health & Safety culture

License (for technicians) : N / A

Languages : Strong oral and written English and Spanish

IT : Possess a high level of IT literacy.

Professional experience :

A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for customer service excellence and understanding customer needs

Experience within a Customer Service environment

CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.

Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.

CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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