Job ID 48442 Posted 21-Jan-2022 Service line GWS Segment Role type Full-time Areas of Interest Building Management Location(s) Madrid - Madrid, Comunidad de - Spain
Name of the role : Facilities Assistant
Quality, Health, Safety and Environment
It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
You support with all in Country health and safety legislation, ensuring that any activities undertaken comply with relevant statutory and industry related requirements where applicable
You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients
You report all accidents, occupational illnesses and emergencies
To ensure a safe working environment for all you complete monthly compliance tasks assigned to you
To demonstrate compliance you undertake and support site audits
You assist with Building Evacuation Team training and drills
You will embed a culture of safe working and compliance capturing RISE Behaviours
You will actively engage with CBRE communications and announcements
Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners
Operations
You actively contribute to team huddles, where applicable
You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
You monitor and action the Client ticket systems, responding and resolving reactive requests
You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
You proactively ensure general office space is tidy and presentable at all times
Customer service is at the heart of what we do and you provide high class professional service at all times
You undertake daily meeting room checks, log proactive tickets and replenish stationery materials ensuring meeting space is consistently provided to the highest standard.
Consistency in customer signage is a key driver for the client; you understand the brand guidelines and ensure they are represented in posters / signage across your locations
You maintain and manage on site storage space
You provide all mailroom, logistics, stationery, distribution, porterage and reception services as required
You deliver the overall management of lost and found process
You allocate parking spaces and manage the parking areas, where applicable
You assist with events set up and coordination, where applicable
Assisting with office moves and changes (including required Space support tasks, where applicable)
You undertakes site essential administration and logistical support to colleagues as necessary
Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
Undertake office support tasks, site inspections and reporting as necessary
Act as REWS ambassador to the clients in the buildings through regular interaction and ticket updates
People
You’ll help to sustain and enhance our team culture of recognition
You’ll be actively engaged in CBRE’s Performance Management cycle and will create your own self development plan this will include maintenance of your professional and technical skills using CBRE core training matrix as a guide
Once that is agreed with your line manager you will actively engage in your development plan
To support you, you’ll be following all the CBRE People procedures
Supplier Management
You manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery as required
You provide general support by supervising and escorting service providers and contract related visitors, where applicable
When required you log and track supplier related issues and support
Finance
Where applicable complete team spend trackers to assist management with operational budget
Follow requisition / PO process at all times, ensuring no works carried out by supply chain without valid PO
Project and Programs You support First Day Of Business activity within your siteRecommend initiatives to improve the local operations or customer experienceSupport thedeployment of initiatives at site levelActively look for innovation that will improve any aspect of the contract.
Profile :
Education : Essential ->
Hold academic passes including GCSE Maths and English or equivalent
Desirable ->
Preferred higher educational qualifications to A’ level or degree (or equivalent)
Knowledge and skills :
Fluency in written and spoken English language
Strong interpersonal, written and verbal communication skills
Displays proactive day-to-day problem solving, with ownership and pride
A basic understanding of good health & safety practises, engages in Health & Safety culture
License (for technicians) : N / A
Languages : Strong oral and written English and Spanish
IT : Possess a high level of IT literacy.
Professional experience :
A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for customer service excellence and understanding customer needs
Experience within a Customer Service environment
CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.
Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.
Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.
CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
