Technical Presales SMB Dell
Tech Data
Barcelona, ES
hace 1 día
source : Disjob


Job Purpose :

Entry level technical role working in a specific solution / technology area, gaining accreditation and subject matter expert expertise (predominantly for one vendor), working internally / externally with the partner base and sales organisation on defining less complex solutions and projects for partners.

Responsibilities :

Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements

Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)

Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams

Ownership of assigned Request Manager resolver group

Respond quickly to queries or customer care issues

Communicate product and technology information to educate internal and external audiences

Deal with product / solution enquiries from internal / external sales, vendors and resellers

Understanding and application of vendor promotions

Maintain peer-level technical contacts in assigned vendor

Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation

Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates

Opportunity to deliver basic post-sales implementation services

Develop Product knowledge to a competent technical level in line with vendor / business expectations

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